AutomatePro

AutomatePro builds a test-automation and DevOps platform for ServiceNow, helping enterprises plan, test, deploy and document changes to their platform faster and more reliably.

AutomatePro

Head of Research

I joined as interim head of research, working directly under the CTO. The job was to build an internal research team to support the development effort and to help bring AI into the way the whole organisation works. The key project was Agent Test Studio, which extends AutomatePro's automated-testing product so that it can test AI agents running inside ServiceNow.

A research team

Built an internal research team to support development and to drive AI transformation throughout the organisation.

Agent Test Studio

Led the project to test AI agents inside ServiceNow: their conversations, their answers and the actions they take on the platform.

Agents judging agents

An agent's replies are non-deterministic, so they can't be compared with a fixed expected output. Other AI agents read each reply and judge whether it is right, combining text processing with judgement.

Checking the actions

Alongside the replies, each test checks automatically, inside the platform, that the actions the agent was asked to carry out have actually been completed.

LeadershipResearchAITesting

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